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on 22-02-2023 05:53 PM
This afternoon we lost connection to the internet.
The ONT has the power and ethernet lights on, but the service and broadband lights are off.
I have rebooted the ONT, reconnected the cables but no change.
Would appreciate any assistance.
on 22-02-2023 05:59 PM
Appreciate the advice, but last time I was sat on webchat waiting for an agent for two hours before they closed.
Just trying all avenues at once this time!
on 22-02-2023 05:56 PM
The support team here won't be back online until tomorrow. Try Future Fibre support directly in the first instance, you will find a chat button towards the bottom of the page here:
https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre
