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NEED SOME HELP?

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Internet Outage

cheesewheel
Participant
Private Message

on ‎22-02-2023 05:53 PM

Message 23 of 23

This afternoon we lost connection to the internet.

The ONT has the power and ethernet lights on, but the service and broadband lights are off.

I have rebooted the ONT, reconnected the cables but no change.

 

Would appreciate any assistance.

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22 REPLIES 22

cheesewheel
Participant
Private Message

on ‎22-02-2023 05:59 PM

Message 21 of 23

Appreciate the advice, but last time I was sat on webchat waiting for an agent for two hours before they closed.

Just trying all avenues at once this time!

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ferguson
Community Star
Private Message TalkTalk

on ‎22-02-2023 05:56 PM

Message 22 of 23

The support team here won't be back online until tomorrow. Try Future Fibre support directly in the first instance, you will find a chat button towards the bottom of the page here:

https://community.talktalk.co.uk/t5/FullFibre/bd-p/FutureFibre

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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