Hi,
Over the last couple of months we have had regular dropouts (ethernet and wifi before you ask). It became so bad that my wife can no longer rely on her home office (ethernet). In the last couple of days we have suffered dropouts of up to 3 hours.
On Thursday and Friday mornings I had long chat interactions with tech dept. all of which made me start with router resetting, checking internal connections, direct ethernet, in other words nothing seemingly relevant to the symptoms. I should add that TT replaced the router start of October for this and now the problems have returned and worsened.
The chat calls were time consuming and frustrating in that they were frequently interrupted and resumed with a different operator, sometimes starting the same questions. I have lodged a complaint (for which I have a reference number, but not been contacted about, and there is also a tech job no. open when I looked at connection test). I have no information about the progress of this.
I know it is not reliable to add 'hearsay', but other local TT users have reported similar issues in our locality
ANC
