Help no service

[Steve197]

I was upgraded to full fibre on Wed.worked great for a few hours. Then pon light flashing and no service since.

3 x on live chat has not got it fixed, what can I do?

[Chris-TalkTalk]

I'll order it now, it should be with you within a couple of working days (usually next day)

Chris

[Steve197]

Well fingers crossed this will fix it. When is it coming?

[Chris-TalkTalk]

Yes, it will replace the huawei hub

Chris

[Steve197]

Will this replace the black mesh router ?

[Steve197]

No he didn't and yes please  

[Chris-TalkTalk]

Hi Steve197,

You should have an eero, did the engineer not leave one? If not then I can arrange to send one

Chris

[Steve197]

anybody?????

[Steve197]

Alarm not illuminated, power solid green and the other2 flashing green

[Chris-TalkTalk]

Thanks, Are they all green?

[Steve197]

Power is solid green pon and bottom light are flashing data

[Chris-TalkTalk]

Thanks. Which lights are currently on, on the ONT?

Chris

[Steve197]

Huawei

[KeithFrench]

If you pull out the "pull-up" plastic panel on the top of the router, it will reveal a label on the router itself behind it. It will be one of these three models:-

1. Huawei DG8041W
2. Sagemcom FAST5364
3. Sagemcom FAST5464

[Steve197]

 

[Steve197]

Is black with lots of holes all over it.sorry can't be more precise

[Chris-TalkTalk]

Hi Steve197,

Which router do you have connected? 

Chris

[Steve197]

Details added to profile. Thanks for your help.

[KeithFrench]

OK thanks for confirming, it is just the first question that TalkTalk would have asked you anyway. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Steve197]

Numerous times . If I can get it working it goes back offat 6.17 every morning. Then after messing around with it  might get it back about  11_ 12  for the whole process to start again the next morning?

[KeithFrench]

Have you tried turning the ONT off for a full 30 minutes?