Internet cuts out EVERY night around midnight

[allentaylor72]

It is getting tiresome now.

Every single evening, around midnight my internet just disconnects. Router say it i still connected all the time,.  If i am watching netflix, or playing xbox online, that all disconnects    laptop and mobile disconnect also.

It then takes  between 5 minutes and 4 hours for it to come back online. I have tried resetting router, which does it stuff   comes back online says it is connected when it clearly isnt a nothing will connect with an internet connection.

It is just getting very tiresome now.

If it i talk talk resetting each night, why midnight, and not like 3am when less people would be using it.

[Michelle-TalkTalk]

Hi lisasjak,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[lisasjak]

Same here and I'm really sick of it.  They give a badge and rank for reporting it.......  Like thats going to help!  WE JUST WANT OUR INTERNET THAT WE PAY FOR!

[Michelle-TalkTalk]

Hi allen,

Ok, thanks for checking this.

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[allentaylor72]

Hi Michelle

have checked and both of these are switched off. 

[Michelle-TalkTalk]

Hi allen,

I'm sorry to hear this. Could you log into your My Account please and check if you have HomeSafe/KidSafe set up, in particular Homework time?

Thanks

Michelle