Internet only works after 8PM

[bekarell]

Hello

So my internet started to cut out for the past week and I have noticed that it only come back online after 8PM.

Does anyone know the issue?

[sabelo-TT]

@bekarell, kindly try getting in touch with the team via our LiveChat platform by simply accessing the following link. https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[bekarell]

I phone and they told me that my account does not exist.

My account number is missing a digit, its a 9 digit instead of 10.

They told me they cant help me at all

[bekarell]

Not working, cant get past the automatic responder on 0345 172 0074

[amahle-TT]

Please try to call in and opt for an agent so they can be able to run checks and assist further, thanks.

Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed

[bekarell]

They are not able to help me, and also failing to arrange an engineer appointement.

Today also, internet has been down all day, just came back on after 8PM.

[nomfezeko-TT]

Thank you for stepping in @KeithFrench, @bekarell, alternatively, you can use the chat link provided below:
 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

-Fez. 

[KeithFrench]

This is very strange that it should be time-related. The TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

[bekarell]

eero and black ont box connected with ethernet full fibre

when offline only showing power and flashing ethernet light

when online all lights are on

[KeithFrench]

Which make/model of router do you have & how do you connect to it  - wireless or wired (Ethernet)? What is the light on the router showing before & after this time?