Is Full Fibre upgrade compulsory

[MBP&O]

I have been told that I must upgrade from 65 to FF. I accept the principle of this but ...

I am told that this will double my monthly fee and I must take out a two year contract.

I am further told that should I not upgrade then I will lose my service but I will still have to pay my monthly fees. 

I have no desire to extend my contract, nor have any desire to pay double for a service I do not need, even though I have to have it.

I have tried to sort this with a CSA but alas they seem to have minimal knowledge of the subject, and I can fin no live chat on the website. I have lodged a complaint but I suspect I will not be contacted.

I cannot find out how to cancel contract.

Is anyone else having similar upgrade fee hikes and if so how did you resolve it?

Thanks

[Philile-TT]

@MBP&O thank you for the update. 

[fr8ys]

Glad you have it sorted @MBP&O 

[MBP&O]

Update:  I have spoken to the ''loyalty team' and expressed my desire to cancel my contract and stating the reasons given.

  Without hesitation they offered me the upgrade to 150FF at a price that is less than I am paying now for F65 🙂

That price is only £3 per month less but the CSA I spoke to was quoting me £13 more.

This is the deal I was hoping to negotiate towards.

Yes it is a new 2 yr deal, which I expected, but overall I am happy.

Having said that the CSA is entering into chocolate fireguard territory🫠

Once again, thanks to all - especially for the telephone number!

[fr8ys]

@MBP&O the reason I mentioned the switch is that your new connection would be Full Fibre to the premises and your existing is copper, fibre to the cabinet. As the switch is not like for like the new company would not instruct TalkTalk to disconnect this as they are not taking over the line.

Therefore to avoid any additional costs on this line, you would need to give your notice by phone.

[MBP&O]

Thanks to all. I will contact the Loyalty People and discuss it. 

Re the "charging without service" comment, the CSA said that when the switchover occurred then my current service would be terminated but that I would still be obliged to pay the monthly fees until my contract ends in December, as well as the new fees!

If I change there are a couple of companies around here who will pay part of any termination fee.

It is difficult to make a decision as there is no date for changeover other than a guesstimate of next month.

I will update accordingly.

Once again ... thanks to all

[Gliwmaeden2]

@MBP&O these upgrades are more normally offered without changing your fee until the minimum term of your current package expires.

The same contact page as given above can take you to the Chat button and it's also reachable via My Account. 

I would definitely haggle for them to give you a more considerated deal  - though the best ones would most likely require you to recontract. 

Normally the only further fees you'd be charged would be early termination fees, if you don't see out your contract.  I can't see what they otherwise mean by charging you despite "losing your service".

Bear in mind that eventually the copper based connections including FTTC will be switched over, whichever company you are with.

[fr8ys]

Note too that if you move to another company the switch protocols would not work if your new supplier is Full Fibre, so you do need to phone to cancel otherwise you could end up paying 2 companies as the systems will continue to work.

[fr8ys]

To cancel you need to phone and speak to the loyalty team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

As for pricing this team is the best to speak to.