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Full Fibre Modem

dougan1963
Whizz Kid
Private Message TalkTalk

on ‎31-01-2026 01:38 PM

Message 3 of 3

I am having Full Fibre fitted next Friday, the 6th of February.  I believe I will be sent a new modem that works with Full Fibre.

Should I be concerned it has not turned up yet? As there would be only four days on which it could be delivered next week, before the engineer arrives.

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2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message

on ‎02-02-2026 07:06 AM

Message 1 of 3

Thank you @KeithFrench for assisting, 

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎31-01-2026 02:42 PM

Message 2 of 3

The router is not normally sent out until a day or so before your go live date. The installers will bring the ONT, which also goes inside your home. If you have not been sent the router, just ask them & they will provide it for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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