Hello everyone
I'm hoping the TalkTalk support team can help chase this up for me. One of the main reasons for signing up has been this forum as things seem to get done rather quickly and good communication. I have added my account number to my profile (I think I have done it properly).
Here is my problem: I ordered Full Fibre in mid September and an appointment was made with Openreach for October 1st.
On October 1st, the engineer (MJ Quinn working with Openreach) arrived and all was well but they informed me that the telegraph pole for the overhead feed was marked with a D so they could not complete the full installation. All internal work including the ONT being fitted to the wall was done and external CSP box fitted to the outside of the property. When asked when they would be back, they said it might be later this week but could not tell me for sure. I am guessing a cherry picker or scaffolding etc is needed.
On October 2nd at 2 minutes past midnight (12:02 AM) I got an email from TalkTalk stating an appointment had been booked for October 1st in the same timeslot. I was hoping that maybe someone would show up on the 2nd but nothing so far.
I decided to sign up for My Account and when checking the order: "We've encountered a problem that could delay your services going live. We're working hard in the background to get your order back on track and will be in touch if we need to speak with you. If you need an update please chat to us."
Would any support be able to contact the relevant team/Openreach and get a specific date on when I can expect Openreach to finish the installation? I have been staying in since the 2nd just in case somebody phones but as you can imagine this is not ideal.
Thank you
