Loss of wi fi after power cut

[Foofoo51]

After a power cut of approximately half an hour, my router is not supplying wi fi.

Orange light just flashing.

Help please!

[ferguson]

@NabM8 

You are responding to speculation from another poster with your own which doesn't really have anything to do with the original query.  If you have an issue yourself then please start your own topic.

[NabM8]

I can't believe the support staff don't know this and the internal techician brought 2 routers but didn't think to plug a new power supply in... It was the Openreach engineer who first alerted me to this. Now 6 days without broadband. I measured psu output and sure enough was 6VDC with no load so definitely goosed

[Chris-TalkTalk]

Hi Foofoo51,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[rgbargey]

If you have  a Sagemcom FAST 5464 Router and  an Openreach Full Fibre ONT with green lights still showing, then the router power supply may have partially failed as they are sensitive to power failures.  They give enough power for the router to try to start up, but it sticks on flashing orange. I would suggest you ask TT for a replacement router (which will come with another power supply).

[DJI_MINI_2_SE]

 Support staff don't read these forums at the weekend,  give "Live Chat" a try i find it better than phone support.

Scroll down the page to the "Chat Now" link. 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Gliwmaeden2]

Please complete your community forum profile details, @Foofoo51, for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....Personal Information....SAVE CHANGES. 

Staff will respond after the weekend.