Hi @Woody179! @Debbie-TalkTalk @Michelle-TalkTalk
I think that the problems are caused by having the eero Pro 6s at the back of your property, their WiFi signals will struggle to reach the front of your house. Whilst you cannot change any Wi-Fi parameters in an eero, location is everything.
Each eero needs to be sited approximately in the middle of your house on each floor. I know that you have opted for an Ethernet backhaul between the gateway & extender eero, but that is probably overkill. Especially with the more advanced wireless backhaul of the pro 6, it isn't necessary. Obviously, once the ideal positions are found, then restore the Ethernet connection if you want.
These are my recommendations for the best locations for a router, extender mesh nodes and your devices, but obviously, this is not always practical, and a compromise has to be reached. Where Full Fibre is concerned, the router connected to the ONT can easily be moved to a better location via a longer Cat 6 minimum, Ethernet cable.
The general rule is do not keep them in a cupboard, but out in the open and sited as high & centrally within the property. Keep them away from:-
- Cordless phone (DECT) base stations
- TVs
- Loudspeakers & any sub-woofers (including those used with a PC)
- Computer monitors
- Electrical appliances – they often transmit their own signals that can interfere with Wi-Fi signals.
- Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems.
- Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room.
- Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge.
- Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors. If you have a tower PC case with an internal WiFi card, the metal of the case can block signals to & from the antennae if they are located behind the tower case.
- Glass - different types of glass can cause problems for Wi-Fi signals to pass through:-
a) Thick window glass or glazing can block Wi-Fi signals.
b) Low-emissivity (Low-E) windows have a metallic film that can reflect and block Wi-Fi signals more than clear glass.
c) Tinted glass often has a metallic film that can interfere with radio signals.
d) K glass double glazing has a metal vapour coating that can reduce Wi-Fi signal strength by 30-50%.
If you are using a USB Wi-Fi adapter, use a USB socket on the front of the PC, as there is more open space around it than at the rear. If a USB extension cable is used, try to ensure that it is fairly short, so that the power from the computer is not attenuated. Long extension cables can cause the adapter to not have enough power from the computer to work correctly.
Where USB or PCIe-connected WiFi adapters are concerned, power management is best disabled if running in Windows to keep a reliable Wi-Fi connection working at full speed. Once you have made the changes outlined below, it is probably best to restart the PC.
Windows Power Management issues. To check this in Windows 10 or 11, open Device Manager and expand Network adapters. Then right-click your WiFi card & select Properties. Next, click on the Power Management tab and untick Allow the computer to turn off this device to save power. If the adapter is connected via USB, then expand the USB section in Device Manager. The same option can be found in the Power Management tab in most Root Hubs and USB Controllers. Untick it there as well.
Once this is all done, if you still have any problems, please get me a new set of traces etc.
