Missed calls every 30 minutes after having full fibre fitted.

[JayDee5]

Since our move to Full Fibre in January, our home phone registers a Missed Call every 30 minutes, at 29 minutes and 59 minutes past every hour. The phone does not ring (luckily) and no-one is calling us, but we have to delete all these 48 non-calls from the phone's call list every day, or the memory fills up. 

[Debbie-TalkTalk]

Hi @JayDee5 

That's great 🙂

If you do experience any further issues then please let us know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[JayDee5]

Hi Debbie,

I have just checked missed calls and the changes you have made have worked.

Thank you for your help.

[Debbie-TalkTalk]

HI @JayDee5 

Just checking in to see if you have had any missed calls yesterday since I made the changes?

[Debbie-TalkTalk]

Hi @JayDee5 

Thanks for updating your Community Profile 🙂

I've made some changes to resolve this issue, please can you monitor the line over the next few days and let us know how you get on.

Thanks again

Debbie

[JayDee5]

Details updated as requested.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle