I have been waiting for a phone call from the escalation team., regarding an ongoing complaint , re landline and line,router and limited access to my acct. This has been an unresolved issue since Nov 23.
I was unable to take the call, I need the callback today, as I will be taking this matter to the Telecommunications ombudsman, forthwith.
I have all the emails and promises sent to me. 3 different complaints managers over the months and none have been able to sort this, considering the Full Fibre upgrade was offered to me foc, it has been and is shambolick.
Please get some one to call me today, a manager in your English call centres.
Thank you
Not an expert at much just like to learn about as many things as I can
