My eero pro 6 keeps saying no wan up address

[Donmacstewart]

Every time I try setting up my eero router the app it keeps saying no wan ip address at the point now I’m thinking of cancelling my talk talk contract and going elsewhere as this is a common problem with this router and company I’ve never in my life heard so many excuses why it won’t work totally fed up with it.

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. What lights are currently on the ONT?

Can you please update your community profile to include your:

• Name
• Telephone number/FTTP order number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks