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New connection not working.

op2097
Conversation Starter
Private Message

on ‎05-10-2023 02:04 PM

Message 3 of 3

Just upgraded to fibre 150. 

 

Openreach guy came. Fitted new modem. New cable from pole. 

 

Modem updated. 

 

Connected erro 6.....

 

No internet. 

 

He rang openreach tech line to be told that there is no fibre coming to the house and it'll be 24-48 hours. 

 

What gives? 

 

Is this normal? 

 

Thanks. 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎05-10-2023 02:34 PM

Message 1 of 3

Hi op2097,

 

Which lights are currently on, on the ONT (the box on the wall)?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk

on ‎05-10-2023 02:23 PM

Message 2 of 3

Did you not ask the Openreach guy for any further information? As it is an installation issue, I doubt that TalkTalk will be able to add anything much to the conversation at this stage.

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