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New router not provided

MacyZN21
Popular Poster
Private Message TalkTalk
Message 3 of 3

Afternoon,

CityFibre installed full fibre to my premises on 10.12.24.  TalkTalk said router had been dispatched. Then 3 days later still no equipment, TalkTalk said would be sent in 3 days.   Do I get a router with the upgrade or still use existing wifi hub for the copper fibre service?  Does TalkTalk have stock of new routers to supply?   

 

Macy
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi MacyZN21,

 

As ferguson said, you should be able to use your old hub with your new service, have you tried it?

 

Chris

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

You should be able to use your existing Hub with the Full Fibre service. The support team here will advise further when they pick this up tomorrow. 

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