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New router not provided

MacyZN21
Popular Poster
Private Message TalkTalk

on ‎15-12-2024 03:27 PM

Message 3 of 3

Afternoon,

CityFibre installed full fibre to my premises on 10.12.24.  TalkTalk said router had been dispatched. Then 3 days later still no equipment, TalkTalk said would be sent in 3 days.   Do I get a router with the upgrade or still use existing wifi hub for the copper fibre service?  Does TalkTalk have stock of new routers to supply?   

 

Macy
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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎16-12-2024 10:48 AM

Message 1 of 3

Hi MacyZN21,

 

As ferguson said, you should be able to use your old hub with your new service, have you tried it?

 

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk

on ‎15-12-2024 03:31 PM

Message 2 of 3

You should be able to use your existing Hub with the Full Fibre service. The support team here will advise further when they pick this up tomorrow. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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