NEED SOME HELP?

Benjiboy · ‎31-08-2025

Since receiving my new router and full fibre my indoor camera does not work. Apparently because it is only compatible with 2.4 g. Is my router dual 2.4 and 5g or just 5g?

mandisa1-TT · ‎03-09-2025

Thank you for the support @fr8ys and @KeithFrench

Hi there @Benjiboy I would like to confirm if the issue has now been resolved?

KeithFrench · ‎31-08-2025

Hi @Benjiboy @fr8ys

If this is a Sagemcom Wi-Fi Hub 1 or 2, then there is a firmware bug in it where, if either band is disabled, despite what the UI says when re-enabled, it does not work correctly. The only way around this currently is to perform a factory reset on it.

You say that the camera does not work, do you mean:-

It will not connect to the router
You cannot manage it remotely (if that is a supported feature of the camera).

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

fr8ys · ‎31-08-2025

Which router do you have?

All have both bands, but how to turn off the 5ghz temporarily differs between then.

Eero you do via the apps troubleshooting. Other routers you do via the router dashboard.

Once you've connected the 2.5ghz device, you can then turn back on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

NEED SOME HELP?

New router