NEED SOME HELP?

Benjiboy · ‎31-08-2025

Since receiving my new router and full fibre my indoor camera does not work. Apparently because it is only compatible with 2.4 g. Is my router dual 2.4 and 5g or just 5g?

mandisa1-TT · ‎03-09-2025

Thank you for the support @fr8ys and @KeithFrench

Hi there @Benjiboy I would like to confirm if the issue has now been resolved?

KeithFrench · ‎31-08-2025

Hi @Benjiboy @fr8ys

If this is a Sagemcom Wi-Fi Hub 1 or 2, then there is a firmware bug in it where, if either band is disabled, despite what the UI says when re-enabled, it does not work correctly. The only way around this currently is to perform a factory reset on it.

You say that the camera does not work, do you mean:-

It will not connect to the router
You cannot manage it remotely (if that is a supported feature of the camera).

Keith
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fr8ys · ‎31-08-2025

Which router do you have?

All have both bands, but how to turn off the 5ghz temporarily differs between then.

Eero you do via the apps troubleshooting. Other routers you do via the router dashboard.

Once you've connected the 2.5ghz device, you can then turn back on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

NEED SOME HELP?

New router