No Internet - Can't get through to support

[dub_dee]

I've had no internet all day, originally they said wouldn't help because I'm using my own router. I've now got the TalkTalk router plugged in and still not internet. It's got a solid orange light which I've read is a fault with a line.

Is there anything that can be done to escalte this?

Thanks

[Mandisa-TT]

Hi @dub_dee I'm sorry to hear this, I will be able to look into this for you, please confirm if you are at home.

[ferguson]

Sadly not here I'm afraid. The phonelines will be closed now, but Live chat is available until 9:00pm.