No external IP on Eero router talktalk / cityfibre

[SimonRd]

Hi, 

i had fibre 900 installed yesterday - since then i still havent been able to connect to the internet

i have 4 lights on the ONT anda blinking blue light on Eero.  when i try and connect i get an error saying no external IP 

Thanks 

Simon  

[SimonRd]

i had a text message at some point but i'm not sure when as i only noticed it late last night.  

[Michelle-TalkTalk]

Morning Simon,

Can I just confirm, if the team made contact since your last post please as I received confirmation after I left that they have made contact?

Michelle

[SimonRd]

i would imagine its getting close to the end of the work day and wanted to ask if there were any  updates.  

Simon  

[Michelle-TalkTalk]

Hi Simon,

I'm really sorry. This has been re-escalated and I will let you know as soon as I have an update.

Michelle

[SimonRd]

yes someone phoned on friday from talktalk and promised he would phone back the next day with an update but didnt.  

[Michelle-TalkTalk]

Hi Simon,

I've escalated this straight back to the team now. Can I just confirm, has anyone called you from the Faults Team since I raised this over?

I'll post back as soon as the team reply to me.

Thanks

Michelle

[SimonRd]

No nothing has changed 

[Michelle-TalkTalk]

Morning Simon,

I've received an update from the team to advise that the fault has been resolved. Is this correct, and is everything now working ok for you?

Thanks

Michelle

[SimonRd]

Thank you 

[Michelle-TalkTalk]

Hi Simon,

I'm sorry for the delay. I've contacted the team again now and asked for an update on this fault.

Thanks

Michelle

[SimonRd]

oh damn  - thanks 😞  this really has been annoying 

[Gliwmaeden2]

Staff won't be on here this late in the afternoon, @SimonRd.

Check back during the day on Friday. 

There won't be staff support over the weekend either. 

[SimonRd]

hi just wondering if there has been any updates since this was escalated 8 hours ago?  i dont want to nag - but this has been going on for days now 

[SimonRd]

ok thanks 

[Michelle-TalkTalk]

Hi Simon,

Not as yet but the team did confirm that they would look into this so I'm hoping to know more soon.

Thanks

Michelle

[SimonRd]

Any updates on this? 

[SimonRd]

Thank you 🙂  

[Michelle-TalkTalk]

Hello,

Thank you for confirming. I've escalated this straight to our Faults Escalation Team now and I will post back here as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[SimonRd]

yes - he came back yesterday 

[Michelle-TalkTalk]

Morning,

Thank you. I'm just looking into this for you now. Can I just confirm, has the engineer been back since the installation date?

Michelle