No external IP on Eero router talktalk / cityfibre

[SimonRd]

Hi, 

i had fibre 900 installed yesterday - since then i still havent been able to connect to the internet

i have 4 lights on the ONT anda blinking blue light on Eero.  when i try and connect i get an error saying no external IP 

Thanks 

Simon  

[SimonRd]

hi, updated

FYI - my account is still showing my copper broadband info - not sure why but i have had fibre installed and have had emails saying its live 

[Michelle-TalkTalk]

Hi Simon,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle