No internet

[RonM65]

Hi. I am connected to the router but I am constantly getting connected with no Internet. I have tried disconnecting and reconnecting over and over with no success. Also, when I tried logging in to my account it keeps sending me back to the log in page. Can you tell me what the issue is please.

[Gliwmaeden2]

@siphosethu-TT, RonM65, the original poster, started this thread back in July 2024 and has never posted back since - so the thread is 9 months old.

The topic only restarted because another customer started posting on it.

It should not have been in the queue for attention from the support team. 

[siphosethu-TT]

Hi there RonM65, please confirm if you are still having issues with your internet connection. Thanks

[ferguson]

@MarifaSantos 

It is best if you start your own topic and then we can start to help.

[MarifaSantos]

I don’t have internet connection

[Chris-TalkTalk]

Hi RonM65,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench · Accepted solution]

What make/model of router are you using & what is the state of the light(s) on the front of it when this happens?