There is nothing showing on the service status dashboard as an incident.
https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service
Have you tried rebooting the router?
Are there lights on on your ONT box? Have you tried rebooting this too?
Did you switch both off for 30 minutes? If not try that.
Unfortunately staff here do not have access to the Full Fibre systems, so if the above does not work, you will need to phone for support.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
