Upgraded to Fill Fibre 65 a while ago and everything was going well until a couple of weeks ago.
Went on holiday on 23 November with everything working - returned 30 November and nothing working - no internet or home phone.
Have been on live chat every day since and still no service. Talktalk says issue is with City Fibre and engineer is supposed to have visited but hasn't.
Every time I contact Tech Support I have to go through the same rigmarole of checking lights, turning things off and on again and being told that they will definitely be able to help.
Does anyone have any idea how I can get through to someone to get this fixed as my next step will be to notify press and Ofcom
