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Nooie plugs and fibre 65

Kayeamron
First Timer
Private Message

on ‎07-11-2023 03:37 PM

Message 3 of 3

We have just got a new fibre 65 router today but cannot get any of our Nooie plugs to pair with the network, it just keeps saying network unresponsive, 

 

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎08-11-2023 06:35 AM

Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Divsec
Community Star
Private Message TalkTalk

on ‎07-11-2023 03:47 PM

Message 2 of 3

Hi @Kayeamron your post has been escalated and you should hear soon but like as not the plugs like to see WiFi on 2.4 ghz not 5 ghz.

Access your router and temporarily disable the 5 ghz band. Then reboot your plugs and you should be back in business. 

 

Once all is good re enable 5ghz.

 

Please let us know how you get on. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support. 03451720088
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