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Nooie plugs and fibre 65

Kayeamron
First Timer
Private Message

on ‎07-11-2023 03:37 PM

Message 3 of 3

We have just got a new fibre 65 router today but cannot get any of our Nooie plugs to pair with the network, it just keeps saying network unresponsive, 

 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎08-11-2023 06:35 AM

Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Divsec
Community Star
Private Message TalkTalk

on ‎07-11-2023 03:47 PM

Message 2 of 3

Hi @Kayeamron your post has been escalated and you should hear soon but like as not the plugs like to see WiFi on 2.4 ghz not 5 ghz.

Access your router and temporarily disable the 5 ghz band. Then reboot your plugs and you should be back in business. 

 

Once all is good re enable 5ghz.

 

Please let us know how you get on. 

I don't work here and all my opinions are my own.
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