Odd message from talktalk

[alanjc]

Odd message from Talktalk welcoming me to full fibre whilst being with them for months

[Philile-TT]

@alanjc you are welcome. 

[alanjc]

I want to thank all for putting my "mind" at rest! It is so confusing when one receives such messages. Again thanks to you all for doing a great job.

[alanjc]

Thank you for "that" I forgot!!!! senile moment.

[alanjc]

Thanks for the support. I have had their £5 per month SIM and was informed it is ending, so I have just changed to Talkmobile's £8+ offer, which looked like a good deal.

[Gliwmaeden2]

@alanjc, I have removed the image you posted as it displayed your account number in full - so it was highly likely to be a genuine Talktalk message as it also addressed you by name. 

Remember to only put such information in a PM to staff or redact personal information before posting on the public thread.

[ferguson · Accepted solution]

Good shout @fr8ys, I have found in the past that a seemingly unrelated transaction e.g. changing a phone add-on can trigger such a message. 

[Philile-TT]

@alanjc Please call them however as per to my investigation there is no pending offers. 

[fr8ys]

@alanjc was your mobile one of the initial free SIM ones that was offered to customers and them amended to £3 a month?

This initially formed part of your package and now you've moved to Talk mobile it may be that the removal of that has triggered the email as a deletion from your package.

[alanjc]

I have a 2-year deal ending on June 26th 2026 and if they put it up to £40 plus, I will be of.

[Philile-TT]

@alanjc I have checked your account and you have no pending offers however I do not want to say you should disregard that message as we are not full fibre equipped, can I please ask that you contact the full fibre team using the number 03451720074 during these operating hours Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. 

[alanjc]

Image removed.

[Philile-TT]

@alanjc there are no changes done on the account. Please send a screenshot of the message. 

[alanjc]

No, I have full fibre, been with them all the way through from being taken over, I go back to when it was free a long time ago, which makes the message all the more odd.

[Philile-TT]

Just to confirm you only have a mobile account with TalkTalk? 

[alanjc]

No! It seems like yours, I tried to reply, but couldn't all very odd.

[alanjc]

No, I had to change the mobile that I had with TalkTalk, for which they said would end later this month, so I took out a contract with Talkmobile instead. This had nothing to do with my going full fibre, which I stated happened a long time ago now, if my memory serves me right, towards the end of last year.  

[Philile-TT]

@alanjc did you perhaps speak to any of the agents regarding an upgrade? 

[fr8ys]

Mnnn. I had a similar one a year or so after I signed up. Again not sure why ,vso checked there was nothing different and then deleted it.

Does yours show any changes to what you have signed up to?