Phone call from a manager

[Dereks70]

Ive been on the live chat with yourselves since MAY YES MAY,regarding a replacement eero box,I spoke to a manager last week she assured me that I would receive it in 3/5 days,still not got it,so went back on live chat today,and was told a manager would call me between 1600 and 1800 hors today (Friday 8th August,but as usual no phone call,this company is a complete joke,so can you tell me when a MANAGER WILL CALL ME REGARDING ....XXXXXXX

Derek stewart 

[Mandisa-TT]

@Dereks70 I sincerely apologize for the inconvenience you've experienced. I have successfully accessed your account and can confirm that the equipment was initially ordered for you in May, with several subsequent orders placed afterward. However, I noticed that the status update has only progressed to "Fulfilment request," and the equipment has not yet been dispatched. You have opened a complaint regarding this issue, and I want to inform you that the follow-up is scheduled for today at 16:00. Please note that this is not a callback; it is a follow-up for Management Team to work on your complaint. 

[Mandisa-TT]

Hi @Dereks70 I'm sorry to hear this, I will check this for you. 

[Gliwmaeden2]

@Dereks70 

I nearly keeled over when I saw your email address in your post.

I have edited it out. Please NEVER post personal information details in the public thread!

Go via your avatar; settings; Personal Information. Add your Talktalk phone number or account number. SAVE CHANGES. 

Not sure why you posted this in the email section of the forum, so I'll move it to Full Fibre, but honestly you will just end up having to call 03451 720074 or using Chat to the Full Fibre team as staff haven't got access to these systems through the forum. 

Forum staff are not back on here before Monday.