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Please turn off Wifi Optimisation

masonic0804
Chatterbox
Private Message TalkTalk
Message 8 of 8

Hi,

 

Please could you turn off wifi optimisation on my line/router. I've been having trouble with a device disconnecting and it seems to be related to the router switching to a more congested channel.

 

Thanks!

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7 REPLIES 7

Message 1 of 8

Hi masonic0804

 

I'm so glad to hear that everything is now working ok, thanks for letting us know 🙂

 

Debbie

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masonic0804
Chatterbox
Private Message TalkTalk
Message 2 of 8

I'm just following up a couple of weeks later to confirm that turning off WiFi optimisation has had a huge impact on the stability and performance of my wifi networks. Prior to this change I was getting the dreaded "connected without internet" several times a day on my phone, and other devices would drop off the network at regular intervals. Since the change I have not had a single issue with any of my devices. 😁

Message 3 of 8

Hi masonic0804

 

I'm so glad to hear this, thanks for letting me know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Message 4 of 8

Thanks, that's great. It certainly seems to have done the trick. WiFi has remained on the selected channels, and device connections have been stable since the change.

Message 5 of 8

Hi masonic0804

 

Thanks for your reply.

 

I've checked again and I've found your router and switched the WIFI optimisation off.

 

Please let us know how the connection compares.

 

Debbie

Message 6 of 8

Hi Debbie, It's a Sagemcom FAST5364 according to the web interface.

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 7 of 8

Hi masonic0804

 

Sorry for the delay.

 

Just to confirm, are you using the Huawei WIFI hub?

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