Please turn off Wifi Optimisation

[masonic0804]

Hi,

Please could you turn off wifi optimisation on my line/router. I've been having trouble with a device disconnecting and it seems to be related to the router switching to a more congested channel.

Thanks!

[Debbie-TalkTalk]

Hi masonic0804

I'm so glad to hear that everything is now working ok, thanks for letting us know 🙂

Debbie

[masonic0804]

I'm just following up a couple of weeks later to confirm that turning off WiFi optimisation has had a huge impact on the stability and performance of my wifi networks. Prior to this change I was getting the dreaded "connected without internet" several times a day on my phone, and other devices would drop off the network at regular intervals. Since the change I have not had a single issue with any of my devices. 😁

[Debbie-TalkTalk]

Hi masonic0804

I'm so glad to hear this, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[masonic0804]

Thanks, that's great. It certainly seems to have done the trick. WiFi has remained on the selected channels, and device connections have been stable since the change.

[Debbie-TalkTalk · Accepted solution]

Hi masonic0804

Thanks for your reply.

I've checked again and I've found your router and switched the WIFI optimisation off.

Please let us know how the connection compares.

Debbie

[masonic0804]

Hi Debbie, It's a Sagemcom FAST5364 according to the web interface.

[Debbie-TalkTalk]

Hi masonic0804

Sorry for the delay.

Just to confirm, are you using the Huawei WIFI hub?