Problem Changing Wi-Fi Name & Password

[Cormorant71]

I did this once before with no problems. This time, despite following the instructions I just get the message “password does not match Wi-Fi name”. I have tried three times to do this. The Wi-Fi name is changed without a hitch, but not the password ! Then I have to reset the router each time to access the internet to have another attempt 😩😩.
Can someone suggest a solution please, as I soon won’t have any hair left to tear out !!!

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[Divsec]

Hi @Cormorant71 sorry, that's not unusual😀. (table ) and (table) look the same but the first has a trailing space. If you see what I mean. Don't worry the experts here will get you sorted. 

[KeithFrench]

Hi @Cormorant71 

Which make/model of router do you have, if it is a Sagemcom, then this is always best done from the Advanced mode. It has to be done twice, once in the 2.4GHz band & once in the 5GHz band settings.

2.4GHz:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 2.4Ghz gear icon > Basic

5Ghz:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Basic

[Cormorant71]

Hi Divsec

Apologies but I have no idea as to what you’re talking about 😩.

[Cormorant71]

Many thanks Debbie. I’m going to try again and see if that’s successful and if not I’ll get back in touch.

Kind regards.

[Debbie-TalkTalk]

Hi Cormorant71

I'm sorry to hear this.

Would you like me to send a replacement router for testing?

[Divsec]

Hi @Cormorant71 your post has been escalated but have you checked for leading and trailing spaces? They creep in when cutting and pasting.