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Problem Changing Wi-Fi Name & Password

Cormorant71
Participant
Private Message

on ‎29-06-2023 04:23 PM

Message 8 of 8

I did this once before with no problems. This time, despite following the instructions I just get the message “password does not match Wi-Fi name”. I have tried three times to do this. The Wi-Fi name is changed without a hitch, but not the password ! Then I have to reset the router each time to access the internet to have another attempt 😩😩.
Can someone suggest a solution please, as I soon won’t have any hair left to tear out !!!

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7 REPLIES 7

Anonymous
Not applicable
Staff
Private Message
In response to Cormorant71

on ‎03-07-2023 06:31 AM

Message 1 of 8

Morning,

 

How are you getting on?

 

Thanks

 

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Divsec
Community Star
Private Message TalkTalk
In response to Cormorant71

on ‎30-06-2023 05:27 PM

Message 2 of 8

Hi @Cormorant71 sorry, that's not unusual😀. (table ) and (table) look the same but the first has a trailing space. If you see what I mean. Don't worry the experts here will get you sorted. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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KeithFrench
Community Star
Private Message TalkTalk

on ‎30-06-2023 03:33 PM

Message 3 of 8

Hi @Cormorant71 

 

Which make/model of router do you have, if it is a Sagemcom, then this is always best done from the Advanced mode. It has to be done twice, once in the 2.4GHz band & once in the 5GHz band settings.

 

2.4GHz:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 2.4Ghz gear icon > Basic

 

5Ghz:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Basic

 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Cormorant71
Participant
Private Message
In response to Divsec

on ‎30-06-2023 02:50 PM

Message 4 of 8

Hi Divsec

 

Apologies but I have no idea as to what you’re talking about 😩.

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Cormorant71
Participant
Private Message
In response to Debbie-TalkTalk

on ‎30-06-2023 02:48 PM

Message 5 of 8

Many thanks Debbie. I’m going to try again and see if that’s successful and if not I’ll get back in touch.

Kind regards.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎30-06-2023 07:01 AM

Message 6 of 8

Hi Cormorant71

 

I'm sorry to hear this.

 

Would you like me to send a replacement router for testing?

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Divsec
Community Star
Private Message TalkTalk

on ‎30-06-2023 05:01 AM

Message 7 of 8

Hi @Cormorant71 your post has been escalated but have you checked for leading and trailing spaces? They creep in when cutting and pasting. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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