Hi,
I needed to contact TalkTalk today to discuss my contract. I tried using my desktop windows machine using Chrome, and Edge as my browsers, but I couldn't find a link to connect to webchat on my logged in user dashboard or any of the support pages.
When I logged on using my phone I got a working link, and managed to contact TalkTalk by webchat, however the webchat timed out on three occasions, and dropped me back to the log on page. I did get reconnected to the web chat without losing any data each time - but it's not good to be booted off the chat without any warning. Also, at the end of the conversation I believe you should get the option to download transcript of your conversation, and also take a customer satisfaction survey, but those are not being presented either.
