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Return old router

Alan1954
First Timer
Private Message TalkTalk

on ‎11-05-2025 12:36 PM

Message 3 of 3

Just had fibre 150 installed and i have noticed that the new router doesn't transmit as far as the old router did now ive been asked to send back the old router, but i want to keep it and send back the new one.

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2 REPLIES 2

sabelo-TT
Support Team
Staff
Private Message

on ‎12-05-2025 08:58 AM

Message 1 of 3

@Alan1954, sure you can return the new router so long as the old router will not affect the performance of your services as a whole. 🙂 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎11-05-2025 01:19 PM

Message 2 of 3

What make & models are the old & new routers? Are you using Digital Voice (VoIP)?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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