Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Returning old router

PedroFG
First Timer
Private Message TalkTalk

on ‎21-01-2024 01:29 PM

Message 8 of 8

Hi there

 

I have received a new router and a return bag which I am very keen to use. However I don't have a prepaid label or address to send it to. How can I get it?

 

Thanks 

Labels:
0 Likes
7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎29-01-2024 11:43 AM

Message 1 of 8

Hi PedroFG

 

Have you received the returns bag?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to PedroFG

on ‎22-01-2024 02:43 PM

Message 2 of 8

Hi PedroFG

 

Thank you 🙂

 

I've ordered the returns bag, please allow 48hrs for this to arrive.

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

PedroFG
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎22-01-2024 01:57 PM

Message 3 of 8

That's great thanks. I've just added the info to the profile, please let me know if you need anything else.

 

Kind regards

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎22-01-2024 07:46 AM

Message 4 of 8

Hi PedroFG

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a returns bag.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-01-2024 08:43 PM

Message 5 of 8

Staff can send out a bag with a label, @PedroFG. Not a problem. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

PedroFG
First Timer
Private Message TalkTalk

on ‎21-01-2024 08:23 PM

Message 6 of 8

Hi Divsec, I have the bag but cannot locate the label itself, I don't think it came with the new router, so would like to find how to get one.

 

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎21-01-2024 05:44 PM

Message 7 of 8

Hi @PedroFG when I had one a couple of weeks ago the label was in the box with the new router

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026