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on 20-10-2023 05:48 PM
Flashing orange and no internet after “upgrade” to full fibre - please can someone explain?
on 25-10-2023 02:10 PM
No problem 🙂
Chris, Community Team
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on 25-10-2023 02:08 PM
That’s brilliant, I’ll let them know.
Thanks for all your help Chris.
Kind regards,
Joe
on 25-10-2023 12:32 PM
I've ordered the router, it should be with your parents within a couple of working days
Chris
Chris, Community Team
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on 25-10-2023 12:08 PM
Thanks for answering the security questions. Yes your parents appear to have VoIP so I'll arrange to send the wifi hub 2
Chris
Chris, Community Team
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on 25-10-2023 10:22 AM
I can confirm my parents haven’t received a new router.
Thanks,
Joe
on 24-10-2023 07:36 PM
Hi there,
I’ve filled in the required info on the private message link.
Joe
on 24-10-2023 09:48 AM
Hi Joe71
I'm just sending you a Private Message to confirm some details so we can discuss this.
Thanks
on 24-10-2023 09:45 AM
I will check with them regarding the router. Please can you confirm if the copper voice has been switched off? Do they have digital voice on their account? If not, there is no point sending the router. I think they are of the understanding that services would not change with the upgrade.
Thanks.
on 24-10-2023 09:29 AM
Hello,
Thanks for confirming. Is this the only router that your parents have ever received? Would you like us to send a Wifi Hub 2 as this will have a voice port? Please can you also add the Account Holders name to your Community Profile please. Please do not post any personal information on the Community.
Thanks
Michelle
on 24-10-2023 07:49 AM
Good morning,
Please see attached.
on 24-10-2023 06:30 AM
Morning Joe71,
Thanks for confirming. Can I just confirm, which router do they have please? (make and model)
Thanks
Michelle
on 23-10-2023 04:09 PM
Hi Chris,
They have internet now - thank you.
The phone on the copper line doesn’t work though. Has that been switched off? They don’t have a phone socket on the router for that digital voice thing.
on 23-10-2023 02:33 PM
Thanks 🙂
Chris, Community Team
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on 23-10-2023 02:29 PM
Will do. Thank you.
on 23-10-2023 02:25 PM
OK, I've made a change, could you ask you parents to give it an hour and then retest. Please let me know how you get on
Chris
Chris, Community Team
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on 23-10-2023 02:05 PM
OK, I'll take a look now
Chris
Chris, Community Team
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on 23-10-2023 01:31 PM
I don’t know how to find the private notes section but I’ve added their number as the alternative number.
on 23-10-2023 11:08 AM
Could you add your parents account number or TalkTalk landline telephone number to the private notes section of your community profile and I'll take a look at this for you
Chris
Chris, Community Team
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on 23-10-2023 08:34 AM
No that’s my own number. Their home phone doesn’t work either since the upgrade. They have a dial tone but can’t make calls. If I call their phone it goes to the voicemail.
So it looks to me like the copper line and broadband are now inactive, and the new full fibre line hasn’t yet been activated.
on 23-10-2023 07:56 AM
OK thanks. Is the telephone in your your community profile your parents number?
Chris
Chris, Community Team
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