Router is blocking work VPN

[Haylzzx]

Hello my router is blocking my work VPN so I am unable to work from home. I have recently moved house and I am using the same router as before. I had previous problems with this in my old address but this was resolved. Perhaps the firmware needs to be updated? It is very important I am able to connect to my work VPN in order for me to work. Please help.

[Haylzzx]

Yes tried that still hasn’t worked. 

[KeithFrench]

Hi @Haylzzx 

I have proved that it is not the router that is blocking PPTP. Did you try my other suggestion about using the Google DNS servers?

[Haylzzx]

It worked fine with this computer and router before I moved house? Talktalk had to fix it previously when i first started working from home. But since I have moved house I now have the problem again. 

[KeithFrench]

Hi @Haylzzx 

I have just tested this, using the Sagemcom 5464 Hub 2 running firmware V206 & can confirm it all works fine with a PPTP connection to the normal TalkTalk VPN servers.

Are you sure that there is nothing on your PC that is blocking this when using your router?

[KeithFrench]

Hi @Haylzzx 

PPTP is always one of the VPN protocols that I test & it passed OK when I first tested V206, prior to its general release. I did have a problem with it this morning (not over a Sagemcom) and tried it with a different VPN server to the standard TalkTalk ones (Google DNS - 8.8.8.8 & 8.8.4.4) and it worked the first time. I will retest again with a Sagemcom in a while, but in the meantime, if you want to try Google DNS you can do it by logging into the router & going to:-

Dashboard > See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4

Then change the DNS dropdown box to Manually Specify DNS. Then set DNS 1 & DNS 2 as mentioned above.

[Haylzzx]

Thanks Ferguson.

[ferguson]

There we go, your VPN is provided by Pinnacle. That's a good next step.  🙂

[Haylzzx]

@Karl-TalkTalk the error I am receiving is ERROR 807 which means my router is blocking the PPTP. I have put my router details into my private notes please check firmware to ensure this is not being blocked. Thank you so much and I hope for a speedy resolution.

[KeithFrench]

If they use their own VPN client, we have no way of testing this to see if it is blocked in any way. Please find out which VPN protocol it uses

[Haylzzx]

I just called my IT desk and they said the company runs off its own VPN 

[KeithFrench]

Then you need to check which VPN client you are using, as there are no known issues with any VPN clients on V206. Karl will tell you the same.

[Haylzzx]

Yes I did that and it didn’t work 

[KeithFrench]

Hi @Haylzzx 

Did you do what I requested about turning your router & ONT off for at least 30 minutes to clear any remaining sessions? 

[Haylzzx]

Still have this problem. Please help @Karl-TalkTalk 

[KeithFrench]

Hi @Haylzzx 

Try my other suggestion first.

[Haylzzx]

Thank you Keith, i will try and get the information from my IT department when they come back. Its out of hours until 2nd January so knowledgeless staff on call.

[KeithFrench]

Hi @Haylzzx 

I have asked you this several times now about which VPN client you are using. V206 does fix some known VPN issues with a Cisco VPN client, other than that they all should work. I do extensive testing with all of the free VPN clients I can, prior to a new firmware release. Have you tried turning your router & ONT off for at least 30 minutes to clear any remaining sessions? That might sort out the problem.

[Haylzzx]

Thank you Ferguson. I have no idea tried to call my I.T department but they aren’t there until the new year. Had this issue before previously in old house and they managed to send another router and it worked but hopefully they can just update firmware.

[ferguson]

You are unlikely to get an update for a couple of days. Can you advise which VPN client your employer is using? 

[Haylzzx]

Any updates on this please?