Router issues

[DeirdreBeaubeardrie]

My router's been stuck on orange since yesterday, all the usual troubleshooting steps have been taken and the issue remains unresolved. 

Any time I try to connect it says the password is incorrect (untrue)

Any ideas??

Won't let me access the router either 🤷🏼‍♀️

I recently upgraded to full fibre if that helps at all

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. Have you previously been able to connect ok?

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number or account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle