Router keeps restarting - becoming more and more regular

[ChristoffBas]

My broadband is regularly dropping out – twice in half an hour now this morning. The router is restarting itself and is becoming extremely disruptive. It has been playing up over the last few weeks, but has become really bad now.

Can someone please help!

Thanks

Chris

[Debbie-TalkTalk]

Hi @Liverpool13 

I'm sorry to hear this.

Please can you create a new topic here Fibre - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

[ferguson]

@Liverpool13 

The support team here will be happy to help, but please start your own topic rather than posting on an old thread.

[Liverpool13]

Also can't talk to anyone...done all the checks on talk talk site and says it's fine . .do I need a new router or internet provider 

[Liverpool13]

Hi I am having issues. I keep having to restart the router. Internet then keeps switching off after a while and I restart it again. White light on router..please help 

[Debbie-TalkTalk]

Hi Chris

Thank you very much 🙂

Debbie

[ChristoffBas]

Thanks Debbie and thanks again for the quick response and sending of the new router. I'll pop the old one back to you in the return bag supplied.

[Debbie-TalkTalk]

Hi Chris

That's great news, I'm so glad to hear this.

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[ChristoffBas]

Yes I've got the router now and all plugged in. Seems to be working ok now.

Thanks very much

[Debbie-TalkTalk]

Hi Chris

Have you received the router?

[Debbie-TalkTalk]

Hi Chris

The Sagemcom WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[ChristoffBas]

Hi Michelle, yes willing to try that please. Is this the latest router you have? Mindful my current one is a few years old now.

Thanks very much

Regards

Chris

[Michelle-TalkTalk]

Hi Chris,

I'm really sorry to hear this. We can send a replacement router (Sagemcom wifi hub), would this be ok?

Thanks

Michelle