Setting up new eero. No WAP IP address.

[Rjdodson]

Trying to set up new eero with full fibre 150. In the app it says no WAP IP address when I press on the trouble shooting. When I put in old modem again, WiFi works fine. But if I put Ethernet cable to laptop, no internet either. However all lights on ONT are on.

[KeithFrench]

Hi @Rjdodson 

If you are on CityFibre, then ask the FF Helpdesk to put you on profile T.

[Philile-TT]

Hi @Rjdodson Please contact the full fibre support team using the contact number: 03451720074.

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[fr8ys]

Hi,

Are you connected via OpenReach or CityFibre?

We have see this before and support staff can usually help by asking the backroom team to make a tweak to your line.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you