Significant issues with new fibre plan

[jhoward29]

Hi,

I took out a full fibre plan on 10th November 2024.

Since then I have had extremely limited communication from Talk Talk.

Last week on Wednesday 5th February they sent a staff member round to finally get me connected.

The staff member said he encountered a small problem and that someone would come back that afternoon to finish the job.

No one came and I have had no communication from Talk Talk since.

I called customer service yesterday. I was put on hold for an hour. When I said I had to go as I had a meeting I requested an update via email or a call back.

I was told this was not possible and that I would have to call again when I had more time.

This seems like terrible customer service considering how long I have waited and how I have been treated.

Please can Talk Talk schedule someone to come to my house to finish the installation and let me know the new date as a matter of urgency.

Thank you,

Joe

[Debbie-TalkTalk]

Hi jhoward29

I'm really sorry to hear this.

Please can you add your name and TalkTalk account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie