Slow upload speeds Fibre 500

[Dozer]

As the title really. New customer and where download speeds have been constant (400+ mb/s) upload speeds however have been terrible throughout, lucky to even keep above 1mb/s.

I've done a couple of connection tests leading to line faults being spotted by talktalk service centre, but it doesn't lead to a resolution.

Any help would be appreciated, as its the same issue we had with BT for ages.

[Chris-TalkTalk]

That's great, thanks for letting me know

Chris

[Dozer]

So when got home it was still 3mbps upload, however after a reset of everything it seems to now have jumped up to 70 mbps upload (500mbps down)... all seems sorted! Thank you.

[Chris-TalkTalk]

Thanks, line test passed, didn't pick up any issues. Can you switch the router and ONT off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Chris

[Dozer]

Seems I saved it in the wrong section, that has now been updated, thank you.

[Chris-TalkTalk]

Hi Dozer,

Could you add your account number to the private notes section of your community profile and we'll take a look at this for you

Chris

[Dozer]

Perfect, thank you!

[Gliwmaeden2]

Staff will pick this up after the weekend, @Dozer.

Make sure that you have added your account number to your community forum profile details for them to identify your account to run tests etc.

Go via your avatar/name; settings. Personal Information. SAVE CHANGES.