Speed upgrade not happened

[dibdab]

Hi, am due to be upgraded from 150mb to 500mb speed but it hasn't happened yet. My upload has been 70mb for a few days now but my download is still only 150mb. 

Is there something that can be done to fix this?

[Michelle-TalkTalk]

Hi,

I'm really glad to hear this 🙂

Thanks

[dibdab]

Thanks for the help Michelle the reboot worked.

[dibdab]

I'll add my account number now

[Michelle-TalkTalk]

Hello,

Thank you. If there is no change following this (30 minute power down) or by the end of today then please let us know and we can look into this further for you. Could you also add your account number or TalkTalk telephone number to your Community Profile. Please do not post any personal information on the Community.

Thanks

[dibdab]

Hi, i can't find the order number, it doesn't seem to be with the confirmation emails. I'll try powering down for 30 minutes when i go out later.

[Michelle-TalkTalk]

Hi,

Thank you. So just to confirm, the upload speed has increased but the download speed remains the same? Have you tried powering down the ONT and router/eero for 30 minutes and then retested the speed again? Please can you also add your FTTP order number to your Community Profile.

Thanks

[dibdab]

30th April. The confirmation emails says today is the activation date. 

[Michelle-TalkTalk]

Hi,

Ok, when did you place the order?

Thanks

[dibdab]

It still shows as fibre 150mb

[Michelle-TalkTalk]

Morning,

Just to confirm, does this show as active in your My Account?

Thanks