Speed

[sharky110]

@debbie talktalk@ hi my download speeds upstairs are crap I am getting  less than 10 download speed I am on future fibre 65  can anyone help pleas

[Michelle-TalkTalk]

Morning,

Please let us know how you get on.

Thanks

[sharky110]

@Michelle-TalkTalk  thanks I will do 

[Michelle-TalkTalk]

Hello,

Ok thanks for confirming, I'd recommend Live Chatting the Future Fibre Team directly as they will be able to run through some checks with you and confirm if an additional eero is required.

Guide to Full Fibre and FTTP | TalkTalk

Thanks

[sharky110]

@Michelle-TalkTalk  only got one eero it can happen in the kitchen sometimes but mostly upstairs yes it is in a optimal position

[Michelle-TalkTalk]

Hi,

Ok thanks for confirming. How many eeros do you have? How far is the wireless device from the eero? Is the eero set up in an optimal location and not located too close to any electrical devices? Is it also all wireless devices affected?

Thanks

[sharky110]

@Michelle-TalkTalk it seems to be wireless connections I am on Erro 6  fibre 65  but I was told  I would get excellent wireless connection especially  upstairs 

[Michelle-TalkTalk]

Hello,

Thanks for the update. Can I just confirm, do any of the lights change on the router or the ONT when the connection is dropping out? Does this happen on all devices?

Thanks

[sharky110]

@Michelle-TalkTalk  they were OK last night not checked speed this morning but I am loosing connection had to ha three attempts to connect to this chat 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

[sharky110]

Ok will do 

[Chris-TalkTalk]

Hi sharky,

Could you switch the router and ONT off and leave them off for at least 30 minutes, then switch back on and retest - please let us know how you get on

Chris

[sharky110]

@Debbie-TalkTalk yes wired and wireless I am using a euro 6 on future  fibre 65 

[Debbie-TalkTalk]

Hi sharky110

I'm sorry to hear this.

Is this the speed you are receiving on a wired speed test?

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. If you have a wired device, such as a PC or laptop, what speed do you get from a speed test site, if you connect it directly in place of the router?
3. If you have any wired connections, are they affected in the same way as wireless ones?