Splashto isses after full fibre upgrad

[Ontherun]

I've recently upgraded to full fibre and can't connect to my remote work PC using Splashtop. I could fix this in my previous TT connection FTTC by disabling 'Kid Safe' in my account. However, my account does not yet aknowledge that I am now FTTP full fibre. How can I fix this?

PS,

I was experiencing very poor connection speed (Ethernet & Wifi) and fixed this by disabling SmartByte in my startup processes (msconfig) for anyone else who may have the same issues.

[Anonymous]

Morning,

I'm sorry for the delay. How are you getting on since your last post?

Thanks

Michelle

[Ontherun]

Now sorted by switching on a VPN.