Stuck on 'we're just checking your account'...former Shell Energy customer

[Powderhound]

As a customer from Shell Energy, not only do I NOT get the 150Mbps speed promised, but I can never seem to check my account as the website does not complete the 'we're just checking you account' page. It literally just hangs there. 

[Gliwmaeden2]

For any problems with speeds, service, or your account, @Powderhound, you need to contact Talktalk directly on 03451 720088 or Chat, and ask to speak to the Shell Migration team. 

They both reopen at 9am.