Shift OpenReach fibre connection

[Chris_M_Ford]

When I had my Full Fibre installation I had not appreciated how little the fibre could be bent - unlike a copper cable. In the event, as my router etc. is sited centrally in my house, the fibre is running through a downstairs toilet to reach the router location where there is power for the NTU. I have not been able to find a way to protect / disguise the fibre particularly where it goes round corners to follow the wall.

To solve the problem I have installed at gigabit Cat5e cable from another part of the house with easy access through the same exterior wall and with power available for the NTU.

My questions are; how do I go about arranging for OpenReach to do the shift and what are the likely costs?

If anyone can help with advice, that would be great.

Many thanks,

Chris 

[Debbie-TalkTalk]

Hi @Chris_M_Ford 

Apologies for the delay. I'm just sending you a Private Message.

Thanks

[Chris_M_Ford]

Hi,

Not sure why you have got involved..................... and I agree the community forum should be, and from my years of experience, always was a friendly and really helpful place. Which is why I use it.

If you read Michelle's post on the matter again, you will see that she asks me to let her and not us know. Which is why I have posted for Michelle's attention.

Take care, stay safe and enjoy the rest of your day.

Best wishes,

Chris

[Chris_M_Ford]

HI Chris,

I am sure everyone means to help but if you read back through this thread you will see that Michelle (who is completely aware of and was involved in the issue) specifically asked me to get back to her.

I feel certain that if I now involve the billing team I will just have to go through everything of which Michelle is aware causing even more delay.

Are you really telling me that this is the best way to deal with my longstanding and very annoying / frustration problem? Does Michelle have the same view?

As I wrote at the beginning of this post, I am sure everyone means to help but, as far as this issue is concerned, there is always another hurdle to jump.

Chris

[Chris-TalkTalk]

Hi Chris,

As Gliwmaeden2 has said, could you raise this in the billing section and we'll be happy to take a look at this for you

Chris

[Gliwmaeden2]

It's more a case of getting this aspect to the Talktalk staff member who regularly deals with these issues, @Chris_M_Ford.

[Chris_M_Ford]

Hi,

Thank you for the advice but I was simply responding to a post asking me to respond - so no need to start a new thread.

Chris

[Gliwmaeden2]

@Chris_M_Ford, the compensation for the missed engineer appointment would normally be followed up on the billing message board.

It's worth starting a new thread for that, as it's a separate issue from the service itself functioning etc.

You could add a link to this thread in your new topic.

You'll find the billing message board via "help with your service" in the community forum menu, and then click on start a topic.

Staff will respond during the week. 

[Chris_M_Ford]

Hi Michelle,

There is no sign of any credit (for the missed appointment) on my account. I will leave the matter in your capable hands.

Take care, stay safe and many thanks,

Chris

[Michelle-TalkTalk]

Hi Chris,

I'm really pleased to hear this and sorry that this has taken a while to get here. If there is still no credit showing by 12/10 then please let me know.

Michelle 🙂

[Chris_M_Ford]

Hi Michelle,

Job completed and service back and running at 150 so all good.

Chris

[Michelle-TalkTalk]

I'm really glad to hear this Chris 🙂

Michelle

[Chris_M_Ford]

Hi Michelle,

The OpenReach engineer is here and the  job is underway. Many thanks for all your help with this, it is much appreciated.

Take care, stay safe and I hope you have a good day.

Chris

[Michelle-TalkTalk]

Thank you 🙂

Michelle

[Chris_M_Ford]

Hi Michelle,

Will do.

Chris

[Michelle-TalkTalk]

Hi Chris,

Apologies, I've just realised that it hasn't been 30 days yet so I'll post back here around this date to confirm if the missed engineer charge has been applied. Please let us know how you get on today.

Thanks

Michelle

[Chris_M_Ford]

Hi Michelle,

Just to let you know that I have had no communication from OpenReach with regard to tomorrow's appointment. I was advised that they would be in touch the day before and on the day.

As my elderly mother would have said, "I am confused.com".

Chris

[Michelle-TalkTalk]

Hi Chris

Ok, leave this with me and I'll post an update back.

Thanks

Michelle

[Chris_M_Ford]

HI MIchelle,

In my account it just shows that the outstanding balance is the same as the September bill. There is no sign of a credit.

Chris

[Michelle-TalkTalk]

Hi Chris,

Could you log into your My Account for me please and check to see if the credit/refund is showing there please?

Thanks

Michelle

[Chris_M_Ford]

Hi Michelle,

You did ask me to ;let you know if my next bill did not include a credit for the missed appointment. I have just been advised that September's bill is for the usual monthly charges.

I am looking forward to a successful visit from OpenReach on Friday and will keep you [posted.

Take care and stay safe,

Chris