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Stuck on 'we're just checking your account'...former Shell Energy customer

Powderhound
Chat Champion
Private Message TalkTalk

on ‎14-10-2024 06:06 PM

Message 2 of 2

As a customer from Shell Energy, not only do I NOT get the 150Mbps speed promised, but I can never seem to check my account as the website does not complete the 'we're just checking you account' page. It literally just hangs there. 

 

Powderhound_0-1728925491543.png

 

Powderhound
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Gliwmaeden2
Community Star
Private Message TalkTalk

‎14-10-2024 08:58 PM - edited ‎14-10-2024 08:58 PM

Message 1 of 2

For any problems with speeds, service, or your account, @Powderhound, you need to contact Talktalk directly on 03451 720088 or Chat, and ask to speak to the Shell Migration team. 

 

They both reopen at 9am.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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