TalkTalk refusing to deactivate, even though I have switched to VirginMedia

[ajneelam007]

TalkTalk Customer Support is refusing to deactivate the broadband and telephone package service , even though I have switched to VirginMedia. Virgin Media, new provider,  is claiming that they don't inform previous providers because they are not part of OpenReach. The telephone number is ported to VirginMedia,  and I am not on any contract with TalkTalk. Still TalkTalk is refusing to deactivate the account. This is a tactic by TalkTalk to get the payments. I am now caught between 2 providers and paying for both! Their customer service is appalling.

There needs to be more regulation on these providers and protection for customers from these broadband providers.  

We should be allowed to deactivate/discontinue the service when out of contract through the web account or app. We shouldn't be forced to call the Customer Support multiple times getting no effective help/support from them. I have wasted so many hours on this, this is causing me stress, inconvenience and loss of money. 

[Karl-TalkTalk]

Hi

to place a cancellation for any service you do need to call our Customer Loyalty Team directly, and as per the terms and conditions, give 30 days notice for a cancellation so that any final bill can be prepared and openreach orders raised for an engineer to disconnect the services at the exchange.

Thanks  

Karl.