Talktalk agreed to activate VOIP but I am still waiting

[MrJFW]

I have been on full fibre for some time and frequently asked TT to port my "left behind copper" phone to VOIP. The answer has always been "NO " - because I am an existing customer - very puzzling!  But finally last week they wrote to me saying that they would be charging me an additional £12 if I wished to retain my copper line!! I immediately agreed to have my number transferred to VOIP of course, and was told it would take 7 days to activate it. I am now eagerly awaiting the day - but cannot find anywhere on the TT website where I can check my VOIP activation status please HELP.

[Debbie-TalkTalk]

Hi MrJFW

I can see notes to advise that your request has been submitted and they have advised to allow 7 days.

Have you spoken to our Future Fibre team? Your Future Fibre Support Hub

There are contact details on the page I've linked to above.

[MrJFW]

Community profile updated as requested.

eventually got through to a TT expert who asked me to confirm telno and email. But still no real date info given.

[Chris-TalkTalk]

Hi MrJFW,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[MrJFW]

And I am hanging on with the chat line.Just about to be connected to the appropriate expert after exactly an hour and a half. Yawn