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Unable to book engineer

wgardner101
First Timer
Private Message TalkTalk

on ‎28-12-2024 06:06 AM

Message 7 of 7

Good morning.

 

I have been having connectivity issues and performed a line test whereby TT identified a problem.

 

I have been asked to book an Open Reach engineer but am unable to do so as per attached?

 

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6 REPLIES 6

Anonymous
Not applicable
Staff
Private Message
In response to wgardner101

on ‎30-12-2024 10:51 AM

Message 1 of 7

Morning,

 

Thanks for confirming. The AM appointment window is 8-1.

 

Thanks

 

Michelle

 

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wgardner101
First Timer
Private Message TalkTalk
In response to Anonymous

on ‎30-12-2024 10:43 AM

Message 2 of 7

Morning, I did and engineer is booked for tomorrow although Internet has been fine since.

 

I have an AM appointment but can you confirm when the window starts just so I can make sure I am available.

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Anonymous
Not applicable
Staff
Private Message
In response to wgardner101

on ‎30-12-2024 08:39 AM

Message 3 of 7

Morning,

 

How are you getting on? Did you manage to reach our Chat Team?

 

Thanks

 

Michelle

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-12-2024 07:54 AM

Message 4 of 7

Chat seems to be open from 8am, @wgardner101.

 

Check details for Christmas Opening Hours here. Phone lines are open from 9am:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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wgardner101
First Timer
Private Message TalkTalk
In response to Anonymous

on ‎28-12-2024 06:46 AM

Message 5 of 7

I shall do when they open 🙂

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Anonymous
Not applicable
Staff
Private Message

‎28-12-2024 06:31 AM - edited ‎28-12-2024 06:32 AM

Message 6 of 7

Have you tried phone support? 

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