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NEED SOME HELP?

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Upgrade speed not working

Lawton1987
First Timer
Private Message

on ‎14-04-2023 05:13 PM

Message 3 of 3

Hoping someone could help.

 

I recently upgrade from fibre500 to fibre900 as my contract was up for renewal but I am still only getting around 500mb. I have restarted the router on a few occasions and received confirmation by email to say my new fibre is ready but doesn't appear to have been changed over on the line.

 

Thanks in advanced,

 

Glenn

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2 REPLIES 2

Lawton1987
First Timer
Private Message

on ‎14-04-2023 06:18 PM

Message 1 of 3

Hi all,

 

I managed to get this sorted this evening.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎14-04-2023 06:14 PM

Message 2 of 3

Complete your community forum profile details, @Lawton1987, for staff to identify your account.

 

Go via your avatar/name; settings; add the account number in Personal Information. SAVE CHANGES. 

 

Staff will respond after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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